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Velora – Frequently Asked Questions

Velora is a home and wellness brand based in New York, USA. We focus on creating stylish, practical, and high-quality products that bring comfort and balance to your everyday life. Our mission is to inspire wellness through thoughtful design and modern living. Every Velora item is carefully selected to make your home feel more peaceful, functional, and inspiring.

At Velora, we aim to deliver your orders quickly and securely. Standard delivery usually takes 7–14 business days, depending on your location. You’ll receive a confirmation email with tracking details once your order has been shipped. Please note that international orders may experience slight delays due to customs or local postal services. We appreciate your patience and promise to get your Velora products to you as soon as possible.

At Velora, your satisfaction is our priority. If you’re not completely happy with your purchase, you may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received. Once we receive and inspect your return, we’ll process your refund to the original payment method within 5–7 business days.
To start a return or for any assistance, please contact us at mailvelora0@gmail.com with your order number and details.

Placing an order with Velora is simple and secure. Just add your favorite items to the cart and proceed to checkout. We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for your convenience. Once your order is confirmed, you’ll receive an email with your order details. Please ensure your billing and shipping information is correct before completing your purchase, as we process orders quickly and may not be able to make changes once shipped. All payments are protected with secure SSL encryption for your safety.

We’re always here to help! For any questions, concerns, or assistance with your order, reach out to us at mailvelora0@gmail.com. Our support team typically responds within 24–48 hours. Your satisfaction and trust mean everything to us at Velora.

Smart Design

Style & function made to fit your lifestyle

Buit with care

Every product is chosen for quality and comfort

United by Purpose

A dedicated team focused on excellence

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